FAQ

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🍲 About EC Meals

What exactly is an EC Meals base?

An EC Meals base is a fresh-frozen masala concentrate — the flavor foundation of a South Indian dish. It contains slow-cooked onions, tomatoes, fresh-ground spices, and (depending on the recipe) lentils, tamarind, or vegetables. You add your protein and cook it for 15–20 minutes. The result tastes like it simmered all afternoon.

How is this different from ready-to-eat meals like MTR or Haldiram?

Those are fully-cooked, shelf-stable meals you reheat. EC Meals bases are not cooked meals — they're the prep work done for you. You still cook fresh, in your own kitchen, with your own protein and rice. You own the meal. We just save you the 90 minutes of chopping, grinding, and simmering.

Why frozen and not shelf-stable?

Because shelf-stable means preservatives. We chose freezing because it locks in fresh flavor without a single chemical additive. The trade-off: you need freezer space. Worth it.

Are your products authentic South Indian / Tamil?

Yes. Every recipe comes from home kitchens in Tamil Nadu — including ours. Masalas are ground from whole spices, not powder mixes. Tamil-speaking customers tell us it tastes like home; that's the bar we hold ourselves to.


🛒 Ordering & Delivery

Where do you deliver?

North Dallas only — for now. We're hyperlocal by design so your meals stay fresh.

How do delivery and pickup work?
  • 🛒 Free pickup at our North Dallas location
  • 🚚 Local delivery within North Dallas for a small fee (calculated at checkout)
  • Orders are typically delivered within 24–72 hours
Will you expand beyond North Dallas?

We plan to. Join our WhatsApp Channel or email list and we'll let you know when we add your area.

How do I place an order?

Browse the shop, add bases to cart, choose pickup or delivery at checkout. That's it.

Can I order in bulk for a party or event?

Yes — and we'd love to help. Contact us with your headcount and date. We also sponsor tasting events across North Dallas — ask us about Tasting events.


❄️ Storage & Cooking

How do I store the meal bases?

Keep them frozen. Once thawed, use within 24 hours. Don't refreeze.

How long do they last?

Frozen and unopened: best within 12 months for peak flavor. (Check the pack for the exact best-by date.)

Do I need an Instant Pot or any special equipment?

No. A regular stovetop pan or pot works perfectly. Most bases are ready in 15–20 minutes from frozen.

How do I actually cook with a base?

Three steps:

  1. Add the EC Meals base + water to a pan as per pack instructions
  2. Add your choice of protein (chicken, fish, paneer, vegetables) + salt to taste
  3. Cook until done. Garnish with fresh cilantro and serve.

Pro tip: adjust water for your preferred consistency.

Can I use it without protein, just vegetables?

Absolutely. Most bases work beautifully with potato, drumstick, eggplant, field beans, or paneer.

How spicy is it?

Medium-heat by default — true to South Indian home cooking. You can dial it up with extra chili or tone it down with coconut milk or yogurt.


🥗 Ingredients & Diet

What's in your bases?

Fresh onions, tomatoes, garlic, whole spices ground in-house, vegetables (varies by recipe), tamarind, salt, and oil. Full ingredient list on each product page.

Do you use preservatives?

No. Never. That's why we freeze.

Are your products vegetarian?

The bases themselves are vegetarian. You decide the protein.

Are they vegan?

Most bases are vegan as-is. Check individual product pages for any dairy/ghee notes.

Are they gluten-free?

Most are naturally gluten-free, but always check the product page if you have a gluten allergy.

Allergen info?

Many bases contain peanut oil. Recipes with lentils contain legumes. Full allergen info is on each product page. If you have a serious allergy, message us first and we'll confirm.


🤝 Programs & Partnerships

What's the Taste & Tell Creator Program?

We send you free product samples; you cook with them and share an honest video review on your social channels. Apply here →

Do you have a referral program?

Yes. Refer a friend, both of you save. Details here →

Are you hiring?

Sometimes — we're a small team. Check open roles →

Can I host a tasting event?

Yes. We sponsor community tasting events across North Dallas — Tamil and broader South Asian community gatherings, school fundraisers, cultural events. Reach out →


💳 Account, Payment & Returns

Do I need an account to order?

No, you can checkout as a guest. But creating an account saves your address and order history for faster reorders.

What payment methods do you accept?

All major credit cards and Shopify Pay.

What's your return policy?

Because our products are perishable, we don't accept returns. But if there's ever an issue with your order — wrong item, damaged packaging, anything — message us within 24 hours of delivery and we'll make it right.

Where can I track my order?

You'll get an email confirmation and tracking link once your order ships or is ready for pickup.


Still have questions? Message us: 📱 WhatsApp Channel 📧 Contact form 📷 Instagram DM @info.ecmeals

Already Working at Farm2Cook

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Customers are already ordering online and picking up EC Meals from Farm2Cook. If another store is already doing it — yours could be next.